Goal 5 – Support Goal Technology Plan 2016-2019

Project Description

District will continue to improve the technology support provided to students, teachers, administration, and community members. Objectives:

  • District will provide adequate technology staff presence to support the mobile computing devices assigned to students.
  • District will modernize their Helpdesk software and processes to achieve faster response to teacher and students technology issues.

Documents

Project Progress

100%

Project Timing

  • Start
    Jul 01 2016
  • End
    Jun 30 2019

07/01/2016 06/30/2019

100%

Overall Project Completion

  • 20%
  • 60%

100%

  • 40%
  • 80%

More Tech Support Presence in TRC 100% Complete

100%
Description
Increase Technology Staff presence in TRC at each school.

Upgrade Helpdesk System 100% Complete

100%
Description
Upgrade helpdesk system for staff and students  

Reduce Time to Resolve Tickets 100% Complete

100%
Description
Monitor ticket resolution time and continually reduce average time resolution for all tickets.

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